RESERVATION AND CONFIRMATION PROCEDURES :

A. OUR RATES :
- Our internet rates are valid for booking made through our website not direct to hotel or others.
- Most of our internet rates are including of government tax, service charge and breakfast.
- However, please find the information of the rates for each hotel, or simply contact us for details.
- Room rates are quoted per room per night except packages rates.

B. RESERVATION AND CONFIRMATION PROCEDURES:
- All bookings including room availability and room rates are referred to our written confirmation.
- We will need a deposit or full prepayment to secure the confirmed booking(s).
- A reservation voucher will be issued to show upon arrival to the hotel
- Cancellation fee  will be referred to hotels' cancellation policy
- Upon agreement, payment can be directly to the hotel at our confirmed rates.
- We will not request any credit card numbers to secure the booking

C. CANCELLATION POLICIES AND PROCEDURES :

Regular (Low) Season :
- One night room charge for any cancellation within 14 days prior to the arrival date
- Two nights room charge for any cancellation within 7 days prior to the arrival date.
- Early check out will be charged two nights room value.

High Season & Peak Season :
- One night room charge for any cancellation within 21 days prior to the arrival date.
- Two nights room charge for any cancellation within 14 days prior to the arrival date.
- Full nights room reserved will be charged for any cancellation within 7 days prior to arrival date.
- No refund for early check out.
- Other conditions will be reffered to each villas' cancellation policies and procedures.

D. PAYMENT METHOD :

A deposit or full prepayment to secure the confirmed booking is required which can be done by below options :
1. Telegraphic Transfer (T.T) to our Bank account ( in USD or Rupiah)
2. Secure online payment by Visa or Master Card, link : https://www.balipayment.com/?h=Balitrips.net

The balance of payment (if any) will be collected upon arrival which can be done with :
- Cash (Euro, USD, Aust Dollar, Sin Dollar, Yen ) or Travellers Cheque
- Credit card ( Visa or Master card) with additional 3% for bank charge
- Upon our confirmation, the balance of payment can be to the hotel at our confirmed rates.

Should there be any further assistance we can do for you please email to : stay@lembonganhotels.com
or simply fill the Contact Form.